Crumbl - Lake Forest

I visited the store a few days ago to get my birthday cookie.. the blue-eyed young lady that works there was such a sweetheart. She helped me pick the flavor and wished me a very happy birthday! She absolutely deserves a 5 star rating. Also, the cookie was absolutely delicious and filled with chocolate chunks. I can't wait to go again and try all the other flavors 😋

A cookie shop that changes their selection every so often. Upon walking into the shop,the staff was friendly and helped with what was new and will be discontinuing for the next batch of flavors. The cookies themselves were pretty doughy if you're into that as it gives the warm fresh feel when you chew into one. Some of the cookies were a bit too sweet for my palette but I appreciate the unique presentation of the bakes goods they serve. Hopefully they'll have a cookie I'd pick up a dozen of but for now, it's "alright". 🍪

These cookies looked amazing and the store was really nice inside. The cookies were like 5$ a piece and were way too sweet. Hopefully it was just that batch (tried 4 different kind and they all were) I would go back to try again because they look so good but if they are always like that they are almost inedible. Like taking a bite out of a sugar cube. Sorry 😢

The phrase: "Tried one, tried 'em all" DOES NOT apply to anything about Crumbl. I find myself pleasantly surprised with every aspect of this company each time I visit. If something lacks in one area, there's another one that makes up for it. Ive been to every store in the OC area. I was very impressed with the Orange location and how the staff all hustle back and forth around the kitchen and delivering each box to the line of curbside vehicles. Its much busier there. Brea, well... That was my very first experience and will always be known as "my first". San Clemente, lets just say, "ew"....still have no idea what rancid funk was rotting in that store. It smelled of sour milk and sweaty gym socks. Pass! RSM, well, thats complicated. It was not Crumbl's fault, it was DoorDash being shady. The manager at RSM came through and replaced my order. She was very kind and I was greatful for her help. Finally made it to Lake Forest tonight, (December 4th 2021) and was so glad we decided to eat dinner before we picked up our cookies. Had we just gone home like we originally planned, my husband would not have been there to pull the almost pantsless crazy man off the car window of a young girl and all her friends. Anyone that was there tonight would understand how ugly it would have gotten for these poor girls. It happened SOFA KING fast!!(Crumbl was NOT involved). My husband got to wear his "super dad cape" and play the hero. I was SO grateful we were there. We called the police and hopefully they found that crazy man. Regardless, Lake Forest gets my vote for the Top OC store. I love the location. Inside the store, there were a lot of staff. They were all doing their job, yet managed to have fun at the same time. It truly sets the tone for the whole experience. Some may say it's unprofessional to be laughing and having fun while interacting with co-workers during a shift. If only everyone had THAT much fun at work. By the way, has anyone else noticed that Cookie Monster St. is 2 blocks away from this store?!?! Was that planned? Oh the irony.

This location has AMAZING service!!! The most helpful staff, the gentleman ( my apologies, I didn’t get your name) even assisted me by carrying the multiple boxes of cookies to my car! They were so kind to assist me with a large order, same day that came up last minute. I am so appreciative of your Customer Service. Hard to find good service these days. My in-service was after the lunch hour and for 30 people, and they were soooo happy to see me walk in with your Pink Crumbl Boxes! Thank you for making me look good!! You have absolutely earned a VERY LOYAL new customer! See you soon 🥰